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Help Articles
How Zero-Knowledge Encryption Works
Understand how your files are protected with end-to-end encryption.
Privacy & SecurityWhat Data Does CloudSave Collect?
Learn about the information we collect and how it's used.
Privacy & SecurityYour Privacy Rights
Know your rights regarding your personal data.
Privacy & SecurityAdvertising and Tracking
How we use ads and how to control tracking.
Privacy & SecurityCreating Your CloudSave Account
Step-by-step guide to getting started.
Getting StartedFree Plan: What's Included?
Everything you get with the free tier.
Getting StartedHow to Upload Files
Upload photos, videos, and documents to CloudSave.
Getting StartedDownloading Your Files
Access your files anytime, anywhere.
Getting StartedRefund Policy
Important information about refunds.
Billing & SubscriptionsHow to Cancel Your Subscription
Step-by-step cancellation guide.
Billing & SubscriptionsAccepted Payment Methods
How to pay for CloudSave Premium.
Billing & SubscriptionsWhat Are Cloud Coins?
Understanding CloudSave's virtual currency.
Cloud CoinsHow to Earn Cloud Coins
Free ways to get Cloud Coins.
Cloud CoinsPurchasing Cloud Coins
Buy Cloud Coins for instant access.
Cloud CoinsWhat Are Cloud Channels?
Discover content from creators.
Cloud ChannelsHow to Unlock Channels
Access Channel content you love.
Cloud ChannelsCreating Your Own Channel
Start sharing content with subscribers.
Cloud ChannelsMonetization Program Eligibility
Requirements to earn from your Channel.
Creator MonetizationThe 15-Unlock Rule Explained
How creator revenue is calculated.
Creator MonetizationCreator Payouts
How and when you get paid.
Creator MonetizationTax Obligations for Creators
Understanding your tax responsibilities.
Creator MonetizationPassword Recovery
Regain access to your account.
Account & SecurityTwo-Factor Authentication
Add an extra layer of security.
Account & SecurityDeleting Your Account
How to permanently delete your CloudSave account.
Account & SecurityAcceptable Use Policy
What you can and cannot do on CloudSave.
Policies & LegalFair Usage Policy
Guidelines for using 'unlimited' storage.
Policies & LegalCopyright & DMCA Policy
How we handle copyright claims.
Policies & LegalChildren's Privacy
Our policy on users under 18.
Policies & LegalSlow Upload Speeds
Fix slow or stuck uploads.
TroubleshootingFiles Not Syncing
Resolve sync issues across devices.
TroubleshootingApp Crashing or Freezing
Steps to fix app stability issues.
TroubleshootingFrequently Asked Questions
Is CloudSave really free?
How secure is my data?
Can I access my files offline?
How do I cancel my subscription?
What happens if I lose my password?
How much storage do I get?
What file types can I upload?
How does the Creator Program work?
Can I share files with others?
What's the difference between Premium and Free?
Still Need Help?
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